The Role of Product Complexity and Firm Competency in the Diffusion of User-Customized Systems
| Autoren/Herausgeber: |
Gamharter, B. Kretschmer, T. |
|---|---|
| Erschienen: | 2008 |
| Publikationsart: | Articles in Refereed Proceedings (International) |
| ISBN/ISSN: | 978-3-940019-34-9 |
| erschienen in: | Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI) 2008 |
| Weitere Quellenangabe: | Munich |
Abstract
We study firm-level adoption of packaged software products across 3,891 sites in the United Kingdom over four years (2000-2003). We treat the entire bundle of software in a firm as its software product and divide the bundle into related, but distinct subsystems. Diffusion is studied across those subsystems. We introduce three factors that may affect the adoption decision: product complexity, architectural linkage and competency destroying/enhancing scale. We find that firms enhancing their competency are more likely to adopt new technologies, while there is a negative relationship between architectural linkage and product adoption. We also find that changes in the complexity of core subsystems hinder switching.